eLearning Technology: Business Process Management instead of Learning
I agree...completely. I've often asked software developers to "put me out of a job". Most of the software application training is needed because of poor design. If there is a bug in the system or something doesn't work just right they say..."let's just train to it". What the heck does that mean anyway?
If business processes were well designed then the supporting software would be easier to design and there would be no need for training.
Then we could actually focus our time on creating learning interventions that support tacit workers. We could create simulated environments that give these workers "experience" in a compressed time, and within a safe environment: higher order thinking skills training that supports the context of the job.