Monday, December 17, 2007

Corporate eLearning's Dirty little Secret - WE DON'T USE eLEARNING! At least not very much

How do YOU learn to use the tools of our trade? Would you be willing to endure any of the training you create for your audience?

According to The eLearning Guild's latest research, the cat's out of the bag. We (Instructional designers/developers) overwhelmingly "Teach ourselves" and rely on "Peer Support".

How Training Developers train themselves (Over 500 employees)

If we filter out companies with less than 50k employees the numbers change slightly. What does this tell you? What do you think?
How Training Developers train themselves (50,000+ employees)

Actually the part that seems crazy to me is that training departments are creating internal training to train themselves on the tools of their trade.

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Anonymous said...

I wonder how many of the companies with internal training for authoring tools are using proprietary tools. During my brief stint at Accenture, I did go through some internally developed e-learning for their proprietary tool.

Of course, I also went through their internally developed training on Captivate, which I'd never used previously. That included specific training for how to use Captivate for the particular client we were supporting: the settings they wanted, their templates, question types allowed, etc.

That was a large team that ended up with a lot of turnover (they'd need 50 people for 2 months, then only 10 for the next 3 months, then 50 again). Developing internal training made sense because it allowed them to get people ramped up quickly so everyone's skills met the minimum level.

Harold Jarche said...

Not surprised at all. Why endure a course with "Next" and "Previous" buttons, when you have Google, Wikipedia, Facebook Questions, LinkedIn Answers and your own blog for learning?

Reminds me of this slideshow by Janet Clary

Unknown said...

Agreed that it is a waste of time for page turners, but there is also evidence that not "Much" learning happens with teach yourself style. How reliable the source, information is left to the description of the reader/learner. Instead i would look at this as a failure of instructional designers, content developers, SMEs for failing to present the content in a way that it is easily readable, understanding to the reading level of their employees. On top of such "Well" written content google, linked, facebook, etc can support as further research. At least this time the learner will have some basics covered and will not be distracted by false information.

-Suresh Susarla

Unknown said...

I think that so may ID's still do what's easy, not what works. How about building an eLearning that leverages exactly what we already like to learn from? A learning environment that leverages peer support and self-discovery from vetted, trusted sources would probably hit these learners right whrer they want their learning. It takes time to create these... it takes an ID who thinks about their audience and how they'll use the training... and it takes an Id willing to tell their bosses that the old way isnt the right way... And that's the hardest pill to swallow. What makes good instructional sense isn't always what can be done [without loosing your job]. :-(

bschlenker said...

Christy! I'm so sorry. Your comment never made it too my inbox. I was checking my blogger account and saw 11 unanswered comments...yikes. Not sure what happened there.

Anyways, YES! I didn't really think about that, but I would guess many of the respondents did refer to internal proprietary tools. I know many organizations have them.

That's a GREAT point! And perhaps something the Guild has in its research data to find the answer too.

Anonymous said...

I was wondering about that. Sometimes comments just get lost--I've had a few things get flagged as spam on my blog, and I've had at least one comment for Tony Karrer simply disappear. Ah well.

If you crunch the numbers from the eLearning Guild, I'd be curious if you see a connection between internal e-learning and proprietary tools. That's my hunch for it, but it would be nice to know whether the data backs me up.

Stephen Downes said...

I think of 'teach yourself' and 'peer support' as types of e-learning.

Because, more and more, 'teach yourselve' involves the use of electronic media (from Google to discussion lists to the 'help' function) and 'peer support' is more and more obtained via mobile phone, instant message, email, or some other collaboration system.

What is surprising to me is that the 'course; ever came to dominate the idea of e-leaning.

Anonymous said...

I think that this headline and study is slanted in that a traditional e-learning course is not the best medium to teach authoring tools. Whether or not elearning is used and how it is used is dependent on the subject being taught. For me, this "study" is meaningless as it is constructed.

Unknown said...

"The one thing e-learning boosters don't want to talk about is the simple fact that very few people ever actually finish an e-learning course when it involves a technically complex or lengthy subject such as software training or programming," Roland Van Liew, president of Chelmsford, Mass.-based corporate IT training provider Hands On Technology Transfer, points out in his article, "E-learning's Dirty Little Secret." Van Liew notes that e-learning needs to be developed with more of a realistic eye toward the habits of its end-users. "We're simply not designed to learn well in a vacuum," he writes. "People perform the complex process of assimilating information best in socially interactive environments."affordable website designhow to start a business